Terms and Conditions

Last Updated: October 28, 2025

1. Introduction

Welcome to CreateShorts (app.createshorts.io). These Terms and Conditions outline the rules and regulations for the use of our platform. By accessing or using our services, you acknowledge that you have read, understood, and agreed to comply with these terms.

2. Acceptance of Terms

By creating an account or making a payment through CreateShorts, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use our website or services.

3. User Eligibility

Users under the age of 18 are not permitted to register, purchase, or use services provided by CreateShorts. By using the site, you represent that you are at least 18 years of age and legally capable of entering into binding contracts.

4. Services Provided

CreateShorts provides a SaaS platform for social media content management, including but not limited to:

  • Video publishing and scheduling across TikTok, Instagram, and YouTube
  • AI-powered video and account analytics
  • Performance tracking and insights
  • Content recommendations and optimization tools

5. Third-Party Platform Integration

By connecting your social media accounts (TikTok, Instagram, YouTube) to CreateShorts, you authorize us to access and publish content on your behalf through official APIs. You remain responsible for all content published through our platform and must comply with each platform's terms of service.

6. Payments and Subscriptions

CreateShorts accepts online payments using Visa and MasterCard credit/debit cards in USD and EUR. All transactions are processed securely through Stripe, a PCI DSS-compliant payment gateway. The cardholder must retain a copy of transaction records and merchant policies.

Subscription plans are billed on a recurring basis (monthly or annually) unless canceled. You can cancel your subscription at any time through your account settings.

7. Refunds and Cancellations

Refunds are available under the following conditions:

  • Cancellations requested within 14 days of initial purchase (for new subscribers only)
  • Service unavailability or technical issues preventing use for more than 7 consecutive days

Refunds will not be issued for:

  • Partial subscription periods
  • Services already consumed (videos published, analytics generated)
  • Account suspensions due to terms of service violations

Refunds will be processed using the original method of payment within 10 to 45 days, depending on the issuing bank.

8. User Responsibilities

Users agree to:

  • Provide accurate and current account information
  • Maintain the security of their account credentials
  • Not share account access with unauthorized parties
  • Not use the service for illegal, harmful, or fraudulent purposes
  • Comply with all applicable laws and third-party platform policies
  • Not attempt to reverse engineer, hack, or exploit our platform

9. Content Ownership and Rights

You retain all ownership rights to content you upload or create using CreateShorts. By using our service, you grant CreateShorts a limited, non-exclusive license to process, store, and transmit your content solely for the purpose of providing our services.

CreateShorts does not claim ownership of your videos, images, or other creative content.

10. Intellectual Property

All software, designs, algorithms, features, and materials available on CreateShorts are the intellectual property of CreateShorts. Unauthorized use, reproduction, or distribution of our platform or content is strictly prohibited and may result in legal action.

11. Data Privacy and Security

CreateShorts is committed to protecting your personal information. Our data handling practices are detailed in our Privacy Policy. We use industry-standard security measures to protect your data, including:

  • Encrypted data transmission (SSL/TLS)
  • Secure data storage via Supabase
  • OAuth 2.0 authentication for third-party platforms
  • Regular security audits and updates

12. API Usage and Rate Limits

Access to third-party platforms (TikTok, Instagram, YouTube) is subject to their respective API rate limits and policies. CreateShorts cannot guarantee uninterrupted service if third-party platforms experience downtime or modify their APIs. We will make reasonable efforts to adapt to API changes but are not liable for service disruptions caused by third parties.

13. Account Suspension and Termination

CreateShorts reserves the right to suspend or terminate accounts that:

  • Violate these Terms and Conditions
  • Engage in fraudulent or abusive behavior
  • Violate third-party platform policies
  • Use the service for spam or malicious purposes

Upon termination, your access to the platform will be revoked, and no refunds will be issued for remaining subscription periods.

14. Limitation of Liability

CreateShorts shall not be held liable for:

  • Indirect, incidental, or consequential damages resulting from use or inability to use our services
  • Content published on third-party platforms through our service
  • Data loss due to technical failures or third-party platform issues
  • Suspension or banning of accounts on third-party platforms
  • Lost revenue or business opportunities

Our total liability is limited to the amount paid by the customer for the specific service in the 12 months preceding the claim.

15. Service Availability

While we strive to provide 99.9% uptime, CreateShorts does not guarantee uninterrupted or error-free service. We reserve the right to perform scheduled maintenance and updates that may temporarily affect service availability. Users will be notified of planned maintenance whenever possible.

16. Modification of Services

CreateShorts reserves the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We will make reasonable efforts to notify users of significant changes that may affect their use of the platform.

17. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of France. Any disputes arising from or related to the use of this website shall be subject to the exclusive jurisdiction of the courts of Nantes, France.

18. Modification of Terms

CreateShorts reserves the right to update, amend, or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Users will be notified of significant changes via email. Continued use of the service after changes constitute acceptance of the modified terms.

19. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at:

Email: support@createshorts.io

Website: https://www.createshorts.io

Location: France